Payment, Shipping, Return, and Cancellation Policies

Copyright & privacy policiesCustomer Support

Mon–Fri, 8:30AM – 5:30PM CT

Phone:  (316) 685-9235

Payment Options

We accept MasterCard, Visa, and Novus (Discover). We ship from multiple distribution centers so items on your order may arrive at separate times. Your order will be charged in full at the time it is placed.

Sales Tax

Kansas Lighting collects sales tax on orders shipped to Kansas. We do not charge sales tax on any orders shipped to other locations.

Shipping & Delivery

To make buying from us simple, shipping and handling within the contiguous U.S. (UPS ground or L.T.L. carrier) is free of charge on orders over $75. International shipments and shipments to Alaska and Hawaii are excluded from this free shipping policy. Most products ship UPS or FedEx.

To obtain a quote on shipments to Alaska, Hawaii or international locations, please e-mail

If you prefer faster delivery, you can arrange for overnight or second day delivery. Allow additional days for delivery on International orders. Many products are ready to ship within two days of your order, while others are manufactured when you place the order. Shipping dates will be emailed to you once your order is placed.

We cannot deliver to P.O. Box locations.

Damaged Merchandise

If you receive damaged merchandise, we will strive to make the replacement process quick and easy. Your participation is needed to ensure that we can assist you. Be sure to contact Kansas Lighting within 24 hours of delivery to report the damage. Please keep all packing materials. Kansas Lighting will pay the return shipping fee for products that are received damaged.

Customer Responsibility

For parcel packages, if you are home to sign for the package, please follow the directions associated with signed packages below as similar rules apply to large and small packages.

For truck deliveries, the carrier will require that you sign for the merchandise. Before you sign, it is very important to inspect the delivery carton for visible damage. If the carton has visible damage or there is any reason you are concerned with the packaging or product condition, you will need to write "product damaged" on the face of the delivery receipt.

Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged .

If the product itself appears significantly damaged, you may refuse delivery. Please notify Kansas Lighting of refusal so we can anticipate the return and send out a new item.


Kansas Lighting offers a no-hassle return policy. If you are not satisfied with your purchase you may return it, and Kansas Lighting will promptly refund your money to the original credit card, excluding the return shipping cost.

If you would like to make a return, simply follow the instructions below:

  • Contact Kansas Lighting customer support Monday–Friday during the hours of 8:30AM–5:30PM CT at (316) 685-9235 for a Return Authorization Number prior to returning the product. Products will not be accepted without a RAN.
  • Indicate your Return Authorization Number on the packing slip and include your packing slip with your return.
  • Write your Return Authorization Number on a blank piece of paper and securely tape it to the outside of the package to be returned.
  • Returns must be shipped prepaid and insured directly to Kansas Lighting. If you are returning the item due to a Kansas Lighting error, we will pay for the cost of shipping. Please mention the error when contacting us for the Return Authorization Number.
  • Ship returns to:
    • Kansas Lighting Returns
      6000 E. Central Ave.
      Wichita, KS 67208

Return Guidelines

  • Returns cannot be accepted beyond 30 days from the original shipping date.
  • Clearance items are sold as-is and are not subject to return with the exception of damaged or defective merchandise.
  • All return items must arrive back to Kansas Lighting in resalable condition. Products must be new, unused, unaltered, and uninstalled with no cut or clipped wires or contact with water. The items must arrive with the original packaging and accessories. Products not in original condition will not be accepted for return.
  • Items sold in multiple quantities must be returned in the minimum multiple quantity in which they were sold.
  • Shipping charges are not refundable unless item is defective or damaged.
  • Regardless of where your package was shipped, returns must be delivered to the address above. Returns made to any other address may not be refunded or could result in additional fees.
  • Handle all returns delicately! Please allow two weeks for your return to be processed.

Restocking Fees

Kansas Lighting will not charge restocking fees for items that fit within our return policy guidelines. To ensure you do not get charged a restocking fee make sure your item is in new condition and in the original box, that you are still within the 30 day return window, and that you have a return authorization number provided by Kansas Lighting.


Due to the nature of some types of orders, the standard return policy will not apply. Please review the following:

  • Large orders of 10 or more of the same item or with a dollar value greater than $2,500 are subject to a 25% restocking charge. For large orders we recommend that you order a sample to ensure the item meets your requirements.
  • Quoted product items that do not appear on Kansas Lighting's website may be non-returnable or subject to a 25% restocking fee. You will be advised at the time of order if the item is non-returnable or if it is subject to a restocking fee.
  • Orders that have been customized or built-to-order are non-returnable and cannot be cancelled once the order has been placed.


We go out of our way to ship as quickly as possible and will make every attempt to cancel your order. However, many of our products ship direct from the manufacturer to you.

In the event that you would like to cancel your order, we will need to confirm with the individual manufacturer that your order has not been shipped. Once we have confirmation that your order has been cancelled, we will credit your original credit card.

Requests to cancel your order can be accepted by calling customer support at (316) 685-9235 or by e-mailing

If we were not able to cancel your order and it has already been shipped, please do not refuse the shipment as this could result in cancellation fees being assessed. Please contact customer support for return instructions.